If you receive an incorrect product item or an incomplete order, please send an email to our customer service department at firstname.lastname@example.org. Please include your name and order number. We will issue a full or partial refund or replacement for errors made by our company.
All gift baskets and individual gift products must be returned within 30 calendar days. Merchandise must be in original condition. Please note that we cannot accept merchandise that has been opened or used.
Refund, Returns and Cancellation Policies: Refunds and returns are provided for new, unused merchandise within 10 days of purchase. Once the item arrives back at our store we will credit your card for the item amount (sorry, we cannot refund the original shipping charge).
Unforeseen high demands may occasionally necessitate an item substitution or color change of an item(s)in a basket. The substitution will always be of equal or greater value and based on the gender of the recipient. Please contact us if you need additional information.