Hospitals and Surgery Centers Improve Patient Experience with CareGifting

CareGifting offers an innovative program for hospitals and surgery centers that are working to improve patient experience. With the recent mandate for public reporting of patient satisfaction data by CMS (Medicare/Medicaid), and growing transparency made possible with reporting by consumer watchdog groups, hospitals and surgery centers are looking for new ways to help improve patient experience.

Contact Quinn Christofferson, Strategic Partnerships, to learn more about how we can customize a program for your center. Quinn has been with CareGifting since its inception, has taken leadership roles in several areas and takes pride and joy in providing help and assistance to others. Contact Quinn at 1-800-715-3199 or via email qchristofferson@caregifting.com.

The CareGifting Patient Support and Comfort Package helps ensure:

- Patients feel more cared for and that hospital staff are working to make a real connection

- Nurses frame their relationship with the patient early on as positive, comforting and caring. Scripting on the gift tag helps reinforce patient satisfaction language.

- The factors most highly correlated with patient loyalty are directly addressed:

- Response to concerns/complaints made during hospital stay

- Amount of attention paid to special or personal needs

- Staff sensitivity to the inconvenience health problems and hospitalization can cause

- Friendliness/courtesy of nurses

From scripting on the gift tag that reinforces hospital staff's concern for the patient's physical and emotional needs, to the practicality of "sticky note" pain scales for patient self-assessment of pain, to inclusion of organic comfort items, the CareGifting hospital program focuses on practical ways hospitals can improve patient satisfaction with minimal new effort by staff.

We work with each program according to patient care needs, program goals and budgets to design a unique approach that will improve the patient experience as well as differentiate a hospital program within its market.

To learn more about how the CareGifting hospital program can help reinforce your ongoing patient satisfaction improvement efforts contact Quinn Christofferson in Strategic Partnerships today. Call 1-800-715-3199 or email qchristofferson@caregifting.com.